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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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DevvyD ***

September 4, 2025

5  out of  5
rating by DevvyD ***
"Fast in and out and a warm and opening welcome for the office! Staff was very helpful and informative!"
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with us and appreciated our pricing, quick service, and welcoming atmosphere. Our team is always here to help and provide the information you need. If you have any further questions or need assistance with your vehicle insurance, please don't hesitate to reach out. We look forward to serving you again!"
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Bryan Mixson

August 29, 2025

5  out of  5
rating by Bryan Mixson
"Dude, Bethany rocks. She took care of me getting some extra health insurance that ultimately saved me money on my motorcycle policies and was super kind about the whole process. Can’t recommend enough."
We responded:
"Thanks so much for sharing your experience! We’re thrilled to hear Bethany was able to help you save money and make the process smooth and pleasant. Your recommendation means a lot. If you ever need anything else, don’t hesitate to reach out! Safe riding!"
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Max Masters

August 19, 2025

5  out of  5
rating by Max Masters
"Staff is super friendly and very helpful."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you found our staff to be friendly and helpful. Providing excellent service is our top priority, and your feedback means a lot to us. If you ever need anything in the future, please don’t hesitate to reach out!"
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Patricia Seemer

August 14, 2025

5  out of  5
rating by Patricia Seemer
"Tori did an amazing job assisting me with my policy updates SAVED ME LOTS OF MONEY!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tori was able to assist you with your policy updates and help you save money. Providing excellent service and making sure our customers get the best value is always our top priority. If you need anything else in the future, please don’t hesitate to reach out!"
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Marissa Andujar

August 14, 2025

5  out of  5
rating by Marissa Andujar
"Tori was amazing, answered all my questions, and helped me with everything I needed!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Tori was able to assist you and make your experience a positive one. Providing clear answers and helpful support is what we strive for, and we’re glad Tori made that happen for you. If you ever have more questions or need further assistance, please don’t hesitate to reach out. We appreciate your trust and look forward to serving you again!"
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JP Alexander

August 13, 2025

5  out of  5
rating by JP Alexander
"Shelby was very helpful and took time to answer questions."
We responded:
"Thank you so much for your kind review! We’re delighted to hear that Shelby was able to assist you and took the time to answer all your questions. Providing helpful and personalized service is very important to us. If you need anything else in the future, please don’t hesitate to reach out!"
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Craig Porter

August 12, 2025

5  out of  5
rating by Craig Porter
"Always wonderful to work with. Very competitive rates!"
We responded:
"Thank you so much for your wonderful review! We’re delighted to hear that you enjoy working with our team and appreciate our competitive rates. Your satisfaction is our top priority, and we truly value your trust in us. If you ever have any questions or need assistance, we’re always here to help!"
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Deborah Reed

August 12, 2025

5  out of  5
rating by Deborah Reed
"Chris was timely and efficient. He was personable and eager to help. Thanks for calling him, State Farm!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Chris was able to assist you quickly and efficiently. Providing personable and eager service is what we strive for, and it's wonderful to know Chris made a positive impression during your time of need. Thank you for choosing State Farm, and please let us know if there’s anything else we can do for you in the future! Safe travels!"
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Brooke Taylor

August 9, 2025

5  out of  5
rating by Brooke Taylor
"Bethany is absolutely amazing! She’s friendly and attentive and answered all of my questions with ease."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Bethany provided you with such excellent service. We pride ourselves on being friendly, attentive, and helpful, and it's wonderful to know Bethany made a positive impact during your experience. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help!"
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Josh Axsom

August 1, 2025

5  out of  5
rating by Josh Axsom
"Shelby is amazing! Jessica Scallan State Farm always goes above and beyond! Thank yall!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Shelby and our team exceeded your expectations. Your kind words mean a lot to us, and we’re grateful for your trust in Jessica Scallan State Farm. If you ever need anything or have questions, don’t hesitate to reach out. Thank you again for being part of our State Farm family!"
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Sean George

July 31, 2025

5  out of  5
rating by Sean George
"I reached out to Shelby to get a quote on our auto insurance after being with the same company for over 10 years. To my surprise, Shelby was able to save us over $400 a month! Blown away we immediately switched from our current provider to State Farm and it has been the best decision. Not only is Shelby saving us a ton but she was very easy to work with and completed the quite timely! Highly recommend Jessica’s office and Shelby’s services!"
We responded:
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that Shelby was able to help you save so much on your auto insurance and make the transition to State Farm smooth and easy. Our team always strives to provide excellent service and support, and it’s wonderful to know we exceeded your expectations. We truly appreciate your recommendation and are grateful to have you as part of our State Farm family. If you ever need anything or have any questions, please don’t hesitate to reach out!"
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Kayla Jewell

July 31, 2025

5  out of  5
rating by Kayla Jewell
"Love all the staff here. Everyone is so nice"
We responded:
"Thank you so much for your kind words, Kayla! We’re thrilled to hear that you’ve had a great experience with our team. Providing excellent service is our top priority, and your feedback means a lot to us. If you ever need anything, please don’t hesitate to reach out!"
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Rebecca George

July 17, 2025

5  out of  5
rating by Rebecca George
"After feeling like we were overpaying for years on vehicle insurance, I spoke with Shelby about quoting our current policies and was blown away at the savings! Not only are we saving over $400 a month (yes FOUR HUNDRED DOLLARS) but our deductibles are actually better than our previous company offered at the higher rate! Shelby was sure to quote everything exactly the way I wanted it. She communicated every step of the way and answered all my questions (via text by the way)! It was a seamless and easy choice! I couldn’t be happier with the professionalism and savings!"
We responded:
"Thank you so much for your amazing review! We're thrilled to hear about your significant savings and that Shelby was able to provide you with better coverage at a lower cost. It's great to know the quoting process was tailored to your needs and that Shelby kept you informed every step of the way. Your satisfaction and peace of mind mean everything to us. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us and for sharing your experience!"
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Ryan Powell

May 29, 2025

5  out of  5
rating by Ryan Powell
"Extremely helpful, made adjustments to my policy while I was sitting with her and completed my requests before I walked out. This only took about 4 minutes. Thank you for your professionalism and kindness."
We responded:
""Thank you so much for your kind words and thoughtful review! We're thrilled to hear that your experience was efficient and positive. Providing quick and professional service while addressing your needs is always our goal, and it’s wonderful to know we succeeded during your visit. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!""
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Larry Griffin

May 16, 2025

5  out of  5
rating by Larry Griffin
"I stopped there without an appointment and was immediately helped making a policy change. It was my first visit there and i had a fast, very friendly experience. Also my rates dropped! SCORE!!!"
We responded:
"Thank you so much for sharing your experience with us! We're thrilled to hear that we were able to assist you promptly and make your first visit a smooth and positive one. It's always our goal to provide friendly and efficient service, and we're delighted that we could help you with your policy change and even lower your rates—what a win! 😊 We appreciate your feedback and look forward to serving you again in the future. If you ever have any questions or need assistance, don't hesitate to reach out. Thanks for choosing us!"
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Terry Baltimore

May 14, 2025

5  out of  5
rating by Terry Baltimore
"I changed my homeowner's and auto insurance policies to State Farm today. Jackie Burkett was amazing to work with. Jackie expertly answered all my questions and offered informative insights on tailoring my coverage to my specific needs. She also offered many discount options in the process. I am so glad I swiched to Jessica Scallan's local State Farm office today, and am able to keep several thousand dollars in my pocket this year!"
We responded:
""Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Jackie Burkett and our local State Farm office. Jackie is truly dedicated to helping our customers find the best coverage tailored to their needs, and it’s fantastic to know she made the process seamless for you. We’re also glad to have helped you save money while ensuring you have the right protection. Welcome to the State Farm family, and we look forward to continuing to serve you!""
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Candice Collins

March 20, 2025

5  out of  5
rating by Candice Collins
"True Professionals in the industry! Such a breath of fresh air in the local agent pool to have an experience with Agent's that understand the business and customer needs. Elise Cason was incredibly resourceful and quick to gather information requested. Great team!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you found our team to be true professionals in the industry. Providing excellent service and understanding our customers' needs are our top priorities, and it’s wonderful to know that Elise Cason was able to assist you effectively. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service. If you ever have any further questions or need assistance, please don’t hesitate to reach out."
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Tammy Mondello Townley

January 2, 2025

1  out of  5
rating by Tammy Mondello Townley
"Dasha is the rudest person in this office. My niece had insurance there and she is of age but the changed her insurance for her step dad. My niece ask for a breakdown of charges and they couldn’t explain it and she ask to talk to a manager or someone above Dasha and she was told the person above her would tell her the same thing and told her no she couldn’t speak to another person but maybe look into another insurance company! Wow, talk about loosing customers quick, now the will not stop harassing her. So I’m saying to the state farm on woodbine road if you can’t stop harassing my niece Miriam Williams I “WILL” report the harassment to the sheriff’s office! And by the way, if anyone gets this same treatment, she went to Progressive and they were half as cheap with better coverage. So to Statefarm on Woodbine, maybe you should take etiquette lessons and get some experience from a better and more polite insurance company. Good for you Miriam Williams, I’m proud of you. You do not have to put up with this negativity from no one."
We responded:
"Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or distress that your niece, Miriam Williams, may have experienced during her interaction with our office. At our State Farm office on Woodbine Road, we strive to provide exceptional service to all our clients, and it is concerning to hear that we did not meet those expectations. We take all feedback seriously and will address the issues you have raised with our team to ensure such situations are handled more appropriately in the future. Thank you for your feedback, and we appreciate the opportunity to improve our services."
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Carissa Ferguson

November 12, 2024

5  out of  5
rating by Carissa Ferguson
"Nic was able to get me a lower rate on car insurance than what I had previously & with more coverage! The whole process was smooth & easy. Thank you, Jessica & Nic, for an amazing, affordable experience!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that Nic was able to secure a lower rate for your car insurance while providing more coverage. Our team, especially Jessica and Nic, strives to make the insurance process as smooth and easy as possible, and your feedback validates our efforts. We truly appreciate your business and are delighted that we could offer you an amazing and affordable experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Britta Scruggs

August 28, 2024

5  out of  5
rating by Britta Scruggs
"Ladies in there are super sweet and helpful"
We responded:
"Thank you so much for your kind words! We are delighted to hear that you found our team to be super sweet and helpful. Providing excellent customer service is our top priority, and your feedback is greatly appreciated. We look forward to continuing to assist you with any of your needs. If there is anything else we can do for you, please don’t hesitate to reach out."
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Mark Graver

July 9, 2024

5  out of  5
rating by Mark Graver
"Sarah did an outstanding job explaining the coverage and the quote. I look forward to moving forward with our auto insurance needs with this agency. Thank you, Sarah, for your time!"
We responded:
"Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Sarah did an outstanding job explaining the coverage and the quote. Providing clear and comprehensive information is something we strive for, and we’re glad Sarah could assist you effectively. We are excited to move forward with your auto insurance needs and are committed to continuing to provide you with excellent service. If you have any further questions or need assistance, please don’t hesitate to reach out."
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Blanche Myers

May 31, 2024

5  out of  5
rating by Blanche Myers
"Daijah was very professional, and took care of all of my needs within a matter of minutes. I've been a client with Jessica .Scallan State Farm for a long time and they always take care of any issues I have. They are very helped ."
We responded:
"Glad we were able to assist you and appreciate your continued business! Thank you!"
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Sandra Lord

May 30, 2024

1  out of  5
rating by Sandra Lord
"If I could give half a star I would great local office people but as far as state farm goes I do not recommend they will settle claims against you an make your insurance go up even tho police report shows your innocence they don't care they jump to settle an don't take time to really investigate so highly do not recommend an I have recently had this happen to me an I been with them going on 6 years but I will be having a lawyer look into what they have done"
We responded:
""Thank you for sharing your feedback. We’re very sorry to hear about your recent experience and understand how frustrating this situation must have been for you. While we’re glad you’ve had positive interactions with our local office team, we deeply regret that your experience with the claims process didn’t meet your expectations. We take concerns like this seriously. Your loyalty over the past six years means a lot to us."
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Wayne White

May 30, 2024

5  out of  5
rating by Wayne White
"Very professional and courteous service. Elise was outstanding in dealing with my insurance needs. Met and exceeded all my needs."
We responded:
"I'm so happy to hear Elise was able to assist you! We appreciate your business and positive feedback!"
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Deb Turley

May 23, 2024

5  out of  5
rating by Deb Turley
"We recently met with Ashleigh Elise Cason at Jessica Scallan's Office to review our State Farm home & auto policies. Ashleigh is a very pleasant young lady and very knowledgeable. She went over each of our policies in great detail with us. Ashleigh answered all of our questions we had and gave us all of the info we needed. She is definitely a great asset to Jessica's team."
We responded:
"Thank you! We truly enjoy having Elise on the team and glad she was able to assist you!"